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Last updated: Aug 23, 2022
Hereby is described the practice of collecting and processing personal data provided by individuals (referred to as "you") accessing the website (the Site) or the App of the company IQ Robot (referred to as the Company or we).
1.1 We understand the importance of protecting your privacy and personal data. Therefore, we are committed to developing and maintaining high standards of internal security measures and technologies to ensure secure processing and storage of the data we collect from you. We strive to protect your data against unauthorized or unlawful processing, as well as accidental loss, destruction, or damage.
3. Personal data we collect and objective
3.1 We do not collect any data that may identify you without your permission. We adhere to the principle of data minimization, meaning that we only collect and use data that is necessary to fulfill the relevant tasks related to the provision of our services.
3.2 The Company does not require you to register in order to use the services. However, when you access the Site or the App, we may collect and further process the following categories of data:
3.2.1 Your email address and ID of the account at the IQ Option platform. These are the only parameters that we directly send to our server.
3.2.2 Data that may be collected through automated means. Through your use of the Site, we may monitor and collect tracking information related to usage, such as access date and time, device identification, operating system, browser type, and IP address. This information may be obtained directly by the Company or through third-party services.
3.2.3 Data provided by you when referring your queries to the Company.
3.3 Please note that we use Google Analytics on our Site for analysis and improvement of website performance. If you want to know more about Google Analytics service and its "do not track" policy, please visit https://www.google.com/analytics/terms/us.html
3.4 We do not solicit or collect personal data from anyone under the age of 18 or under the legal age of your country if it is higher. If you are below 18 years old or not of legal age in your country, please do not provide us with any personal data.
3.6 We collect and process the aforementioned data to fulfill our obligations and realize legitimate interests, including but not limited to:
3.6.1 Providing access to the Site.
3.6.2 Informing you about any changes and updates to the services we provide.
3.6.3 Complying with applicable legislation.
3.6.4 Maintaining actions in relation to legal claims.
3.6.5 Providing additional or supportive services, as well as performing surveys and statistical analysis.
3.6.6 Ensuring marketing activities such as sending you news, updates, promotions, product information, event announcements, and others.
3.6.7 Improving the performance and functionality of our services as described in the Terms (the "Services").
3.7 The above list may be extended depending on the development of the Services.
4. Processing of your personal data
4.1 Your personal data may be received and processed:
4.1.1 By the Company within our internal systems and processes, which comply with technical and organizational measures to meet the requirements of applicable legislation, GDPR, and security standards; and/or
4.1.2 By outsourcing service providers and processors who access and use the data only to the extent required to fulfill the obligations subcontracted to them by the Company (referred to as "Subprocessors").
4.2 These Subprocessors perform tasks on our behalf and are contractually obligated not to disclose or use the collected information for any other purposes, except as specified in this Policy. They may assist in the technical aspects of our services, facilitate the performance of functions related to the administration of services (collection and analysis), or fulfill other functions indicated under contractual agreements.
4.5 Subprocessors are fully liable for their actions and omissions and all obligations subcontracted to them. The Company is not responsible in the event that information is disclosed due to a breach or security lapse by any such Subprocessors, or for the Subprocessors' failure to comply with the aforementioned requirements.
5. Incident notification
5.1 In the event that the Company becomes aware of any breach of our security resulting in accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to (excluding unsuccessful attempts or activities) your personal data on systems managed or controlled by us, we will promptly notify you in compliance with the procedures prescribed under applicable legislation and GDPR.
5.2 The notification will be sent to the email address you have provided. It is solely your responsibility to provide us with a valid and current email address.
5.3 Any incident notification from the Company should not be construed as an acknowledgment of any fault or liability with respect to data incidents by us.
6. Your security commitments
6.1 You acknowledge that, in addition to our security measures and data incident protocols, it is your responsibility to use our Services appropriately to ensure a level of security suitable for the risks associated with your personal data. This includes securing your systems and devices used to access the Site.
6.2 We are not obligated to protect any personal data that you choose to store or transfer outside of the Company and our Subprocessors' systems.
7. Your rights regarding personal data
7.1 You have the following rights regarding your personal data:
7.1.1 Right to access
You have the right to request information from us about whether your personal data is being processed, and if so, to access that personal data.
7.1.2 Right to withdraw consent
If we rely on your consent for the processing of your personal data, you have the right to withdraw your consent at any time. However, the withdrawal of your consent will not affect the lawfulness of the Company's processing based on consent prior to the withdrawal.
7.1.3 Right to rectification
You have the right to ensure the accuracy of your personal information. You are responsible for notifying us of any changes to the personal data you have provided by requesting the rectification of your personal data if you believe it is inaccurate or incomplete.
7.1.4 Right to restriction of processing
You have the right to request the cessation of processing your personal data at any time.
7.1.5 Right to erasure
Requesting the deletion of all your personal data will result in the Company deleting your personal data without undue delay (unless there is a legitimate and legal reason why we are unable to delete certain personal data, in which case we will inform you). Requesting the cessation of processing or deletion of your personal data may result in your inability to use our Services.
7.1.6 Right to data portability
You have the right to request that the Company provides you with a copy of all your personal data and transmits it to another data controller in a structured, commonly used, and machine-readable format, where technically feasible and the processing is based on consent or contractual performance.
7.1.7 Right to lodge a complaint
You have the right to lodge a complaint with our designated responsible person as specified in our internal regulations or with the authorized regulatory body, using the contact information provided below.
7.2 We will not normally charge you for exercising any of the rights detailed above. However, if your requests are excessive, repetitive, or manifestly unfounded, we may charge a reasonable fee considering the administrative costs involved or refuse to act on such requests.
7.3 You may also request information about the processing, amendment, deletion, or restriction of your personal data, as well as information about any recipients to whom we disclose your personal data.
7.4 In some cases, we may charge a fee based on our reasonable costs if the requests are excessive considering the nature of the request itself or the nature and functionality of our services.
8. Cookie and similar technologies
8.1 A cookie is a small text file that is placed on your computer when you visit the Site.
8.2 Cookies are commonly used to enhance the efficiency of the Site and provide information about its functionality and your behavior on the Site.
8.3 Cookies help improve your interaction with the Site and enable the Site to interact better with you.
8.4 Cookies do not contain your personal data.
8.5.1 Understanding how you use the Site to provide you with a safe, effective, and user-friendly experience.
8.5.2 Remembering your settings, such as preferred language, device type, displayed news, and your preferences regarding Cookie consent.
8.5.3 Maintaining open sessions and conversations during your visits to the Site.
8.5.4 Identifying the popularity of different sections of the Site and making corresponding improvements.
8.5.5 Preventing and excluding unauthorized use of the Site.
8.5.6 Tracking actions and operations.
8.5.7 Generating reports to measure and analyze the performance of our Services.
8.8 If you prefer not to share your cookies, you can restrict or block them.
8.9 You can manage your cookies through your browser settings. Most browsers provide options to manage cookies or offer an "incognito mode" or similar features.
8.10 For more information on how to disable cookies or adjust your cookie settings, you can visit http://www.allaboutcookies.org/.
8.11 We may also use similar technologies and collect unique identifiers from visitors to the Site. The information collected through these means may include:
8.11.1 Unique identification numbers, such as your Internet Protocol (IP) address and device ID.
8.11.2 Device-related information, including browser type and version, browser plug-in types and versions, application release and version, device model, manufacturer (brand), operating system, operating system version, OS library version, time of last seen, Wi-Fi status, radio (EDGE, HSDPA, LTE, WCDMA, none), device screen dimensions (width, height, dpi), NFC status, telecom operator, Bluetooth status, Bluetooth version.
8.11.3 Time zone setting, city, region, country, and language.
8.11.4 Operating system and platform.
8.11.5 Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our Site (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page.
8.12 We use this information for the same purposes as Cookies.
8.13.3 Storing preferences and supporting additional features and functionalities.
8.13.4 Performance, analytics, and personalization.
8.14 The duration of a cookie on your computer or mobile device depends on whether it is a "persistent" or "session" cookie:
8.14.1 Session cookies remain on your device until you stop browsing.
8.14.2 Persistent cookies remain on your computer or mobile device until they expire or are deleted.
8.15 Some features of the App may require accessing third-party resources via the WebView or a similar built-in instrument for opening websites within the App interface. While you may be prompted to log in to your IQ Option platform account and connect it to the App to use certain features, we do not collect your login credentials and are unable to access your account. The only relevant data we may collect through automated means is statistics on the App's performance and automated actions performed by the App via your IQ Option platform account.
8.16 To ensure the proper performance of the App and provide you with a better experience, we use the following third-party libraries that collect data:
App Center: https://appcenter.ms/
HMS Core: https://developer.huawei.com/consumer/en/hms/
10. Authorized controlling bodies
For users located in the European Union (EU), the European Data Protection Supervisor is the authorized controlling body.
European Data Protection Supervisor
Postal address: Rue Wiertz 60, B-1047 Brussels
Telephone: +32 2 283 19 00